FAQs

If the purchase has been successful, you will receive a confirmation email with a summary of the products purchased. Can't find your email or something went wrong? Check spam or contact us for information. You can use Whatsapp +...... or write an email to info@detic.it

Certain! Our site is optimized for all devices. You can make your purchases from your smartphone as well as from your PC or tablet.

Visit the "Cart" page by clicking on the icon at the top right, then click on the "x" next to the product you want to remove to remove it from your cart.

We normally ship orders within 48 hours (Monday to Friday excluding holidays) of receipt of cleared payment. Orders to Europe have a delivery time of approximately 2-6 days. Once your order has been placed and payment has been received, orders are normally despatched within 48 hours unless otherwise stated. Delivery times are indicative and therefore are not guaranteed.

In ITALY, shipping is free from 49 euros. For orders under 49 euros, the shipping costs are 5.90 € For ABROAD the shipping costs are equivalent to 15 euros for the following countries: Austria, Germany, Benelux, Spain, France, England, Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Greece, Croatia, Portugal, Eire, Denmark, Finland, Sweden, Balearic Islands, Canary Islands. For shipments to other countries, please write to us at info@zeropiustore.com or by contacting us on +39 392 657 2882 (phone or whatsapp).

We accept Visa, MasterCard, Maestro, American Express, Pay Pal, Google Pay, Apple Pay and Shop Pay. Payment is charged at the time of the order. No credit card fees are charged by us. Please note that it is not possible for us to charge more than you approved.

Yes, please check that the shipping address is correct: it is not possible to change it once the order has been completed, except by contacting the BRT courier directly.

You will be notified via email about the "tracking number" with which you can check the status of your shipment directly with the BRT courier.

In case of receipt of defective or damaged goods, contact us immediately to arrange the return procedure for defects, the shipping costs will be free. You can use Whatsapp +39 392 657 2882 or write an email to info@zeropiustore.com

You can exchange or return the goods by sending an email to the domain: info@zeropiustore.com or by contacting us on +39 392 657 2882 (whatsapp) informing us of your intention to return the goods. It must be kindly indicated: - the order number - your name and address - the intention to exchange the goods or return them - the reason for the return or exchange Zero+ will respond to your inquiry within 24-48 hours. In the event of withdrawal, the Customer may return the products to Zero+ within 14 (fourteen) days of the withdrawal, to the following address, indicating in the notes, the number of the order for which the return is being made